Privacy Policy
Your privacy matters to us. Here's how we protect and use your information.
Last Updated: March 15, 2025
Overview
loravianquexi ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy applies to all services provided through our website loravianquexi.org and related financial management communication services.
We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains our practices in plain language and outlines your rights regarding your personal information.
Information We Collect
We collect information that helps us provide better financial management communication services. The types of information we gather include:
Personal Information You Provide
- Contact details including name, email address, phone number, and postal address
- Professional information such as job title, company name, and business requirements
- Financial communication preferences and service requirements
- Feedback, inquiries, and support communications
- Account credentials and authentication information
Information Collected Automatically
- Device information including IP address, browser type, and operating system
- Usage data such as pages visited, time spent on site, and interaction patterns
- Technical information about your connection and access methods
- Location data based on IP address for service optimization
Third-Party Information
We may receive information about you from business partners, referrals, or public sources when relevant to providing our services. This information is handled according to the same privacy standards outlined in this policy.
How We Use Your Information
Your information helps us deliver personalized financial management communication services and improve our offerings. We use collected data for these primary purposes:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service Delivery | Contact details, preferences, requirements | Contract performance |
| Communication | Email, phone, communication preferences | Legitimate interest |
| Service Improvement | Usage data, feedback, technical information | Legitimate interest |
| Legal Compliance | All relevant information as required | Legal obligation |
We also use your information to customize our communications, provide relevant content, and ensure our services meet your business needs effectively.
Information Sharing and Disclosure
We respect your privacy and limit sharing of your personal information. We may share information in these specific circumstances:
Service Providers
We work with trusted third-party providers for technical support, communications, and business operations. These providers are bound by confidentiality agreements and may only use your information to deliver services on our behalf.
Legal Requirements
We may disclose information when required by Australian law, court orders, or regulatory authorities. This includes compliance with tax obligations, anti-money laundering requirements, and other legal obligations applicable to financial service providers.
Business Transactions
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. You would be notified of any such change in ownership or control of your personal information.
Important Note
We never sell your personal information to third parties for marketing purposes. Any sharing is strictly limited to the purposes outlined above and conducted with appropriate safeguards.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We're committed to honoring these rights and making them easy to exercise.
- Access: You can request copies of the personal information we hold about you
- Correction: You can ask us to correct inaccurate or incomplete information
- Deletion: You can request deletion of your information in certain circumstances
- Restriction: You can ask us to limit how we use your information
- Portability: You can request your information in a portable format
- Objection: You can object to certain uses of your information
How to Exercise Your Rights
To exercise any of these rights, contact our Privacy Officer using the details provided at the end of this policy. We'll respond to your request within 30 days and may ask for identification to verify your identity before proceeding.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Our security framework includes:
Technical Safeguards
- Encryption of data in transit and at rest using industry-standard protocols
- Secure server infrastructure with regular security updates and monitoring
- Access controls limiting who can view or modify your information
- Regular security audits and vulnerability assessments
Organizational Measures
- Employee training on privacy and security best practices
- Confidentiality agreements with all staff and contractors
- Regular review and updating of security procedures
- Incident response procedures for potential security breaches
While we implement strong security measures, no system is completely secure. We continuously monitor and improve our security practices to protect your information as effectively as possible.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve any disputes.
Retention Periods
- Active client records: Maintained for the duration of our business relationship
- Communication records: Kept for up to 7 years for business and legal purposes
- Financial records: Retained as required by Australian tax and corporate law
- Marketing information: Kept until you opt out or request deletion
- Technical logs: Typically deleted after 12-24 months unless required for security purposes
Secure Deletion
When we delete your information, we use secure deletion methods to ensure it cannot be recovered. This includes overwriting digital files and physical destruction of any paper records containing your information.
International Data Transfers
Our primary data processing occurs within Australia. However, some of our service providers may process information outside Australia. When this occurs, we ensure appropriate safeguards are in place.
Transfer Safeguards
- Transfers only to countries with adequate privacy protections
- Contractual protections requiring equivalent privacy standards
- Regular monitoring of overseas processing arrangements
- Your right to request details about any overseas transfers
Cookies and Tracking
Our website uses cookies and similar technologies to improve functionality and analyze usage patterns. You can control cookie settings through your browser preferences.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand how visitors use our site
- Preference cookies: Remember your settings and preferences
- Security cookies: Protect against fraud and maintain security
You can disable cookies through your browser settings, though this may affect some website functionality.
Updates to This Policy
We review and update this Privacy Policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through email or prominent website notices.
Minor updates may be made without specific notification, so we encourage you to review this policy periodically. The "Last Updated" date at the top of this page indicates when the most recent changes were made.
Contact Our Privacy Officer
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:
Email: help@loravianquexi.org
Phone: +61 8 9724 1999
Address: Torrens Hall, Batchelor St, Torrens ACT 2607, Australia
We aim to respond to all privacy inquiries within 30 days. For urgent matters, please call us directly.